Hi Shroomz™ Returns & Refunds
We stand behind what we make.
Every Hi Shroomz product is made with care and held to rigorous standards of quality. If you receive a product that is genuinely defective, damaged, expired, or incorrectly delivered, we want to know. We will review the issue fairly and transparently.
If a qualifying product issue occurs, we will investigate it carefully and process an applicable refund.
Every formal refund claim is documented and reviewed through a single email channel for transparency and proper tracking.
Eligibility
When can you request a refund?
Refund requests are considered when there is a genuine issue with the product supplied to you. This includes products that arrive damaged, defective, expired, or incorrectly delivered.
Damaged or defective product
The product arrives damaged or has a genuine product or manufacturing defect.
Expired product
The product received is expired at the time of delivery.
Incorrect product delivered
The product delivered does not correspond to the product included in your order.
Formal refund requests
Submit your claim by email.
hishroomz@hanagriinnovations.comTo ensure transparency, consistent review, and a proper record of every claim, a refund request is considered formally submitted only when received at this email address.
WhatsApp messages, phone calls, social media messages, or other communication channels do not constitute a formal refund request.
Report qualifying issues within 48 hours of delivery. The formal email containing your refund request must be received within this period.
The process
A clear, documented review process.
We believe product-quality concerns deserve a proper investigation rather than an automated decision. Our process is designed to give every qualifying claim a clear record and a consistent review.
Submit your formal request
Email your refund request to hishroomz@hanagriinnovations.com within 48 hours of delivery.
Share the evidence
Include your order number, a clear description of the issue, and photographs or video showing the product and packaging.
We investigate
Our team reviews the submitted information and conducts an internal quality assessment where necessary.
Refund, where approved
If the claim meets the applicable refund conditions, the approved refund is initiated through the original payment method, subject to applicable processing timelines.
Why email is required
Refund claims involve product details, order information, evidence, and a review decision. Keeping every formal claim within one email channel gives both you and our team a clear, time-stamped record of the issue and its resolution.
What is not covered
Not every product experience is a product defect.
Individual experiences with food and wellness products can naturally vary. A refund is therefore not available for subjective dissatisfaction where the product itself is not defective, damaged, expired, or incorrectly delivered.
Refunds are not available for:
- Taste, flavour, aroma, or personal sensory preference.
- Individual user experience or dissatisfaction.
- Expectations regarding how quickly a product may produce a perceived effect.
- Products that have been opened, used, consumed, altered, or improperly stored.
- Claims submitted outside the applicable 48-hour reporting period, except where otherwise required by applicable law.
Our policy
We do not offer exchanges.
For hygiene, safety, and product-integrity reasons, Hi Shroomz does not offer exchanges on nutraceutical, edible, or wellness products. Where a qualifying product issue is established, the applicable resolution is a refund in accordance with this policy.
Something not right?
If you believe you have received a damaged, defective, expired, or incorrectly delivered product, submit your formal refund request to us within 48 hours of delivery.
Email Our TeamThis page sets out the Hi Shroomz™ Returns & Refunds Policy, including eligibility requirements, the formal claim process, reporting timelines, and applicable exclusions. Please retain your order confirmation and supporting evidence if you need to submit a claim. .